Términos del servicio

Terms & Conditions

Nature of the contract


Under this contract Supernatural Wines SL with central administration and general office in Calle Historiador Juan Mari Cardona, nº7 (4-4-3) - 07800 Ibiza, and NIF B16651416, registered at the Mercantile Registry of Eivissa, Inscription1, Tomo 351, Folio 208, page IB-16468, sales to the customer (any natural or legal person who underwrites any purchasing contract from its catalogue) and the customer purchases to Supernatural Wines SL the product specified in the commercial invoice. For the purpose of this trade the term “Contract” refers to the transaction that puts into effect this document. The term “Product” refers to the goods subject of the Contract. 

All the Product Purchase Orders accepted by Supernatural Wines SL are so in agreement with the following General Service Terms and Conditions, which will be a part of the contract of sale. Acceptance of the products entails the acceptance of these General Service Terms and Conditions.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Price Policy and Availability

Supernatural Wines SL reserves the right to modify the Price of the products and services offered through their website at any moment and unilaterally. In order to guarantee to the customer the certainty and truthfulness of the Price at the moment of placing the order, the prevailing Price would be the one shown on the publicity at that moment.

The final price or retail price of the product sold is clearly presented as the customer final cost including VAT (if applicable), shipping costs, insurance charges and delivery fees (if applicable). Final cost, hence, will be notified to customer during the electronic purchasing process before the acceptance is formalized by clicking on “Pay Now”.

Possible discounts and or promotional gifts will be voluntarily directed by Supernatural Wines SL to designated groups at any moment or according to the offered product, in relationship with the existing advertisement in the website.

No responsibility or liability is assumed by Supernatural Wines SL for any typographical, technical, arithmetic or other inaccuracies which may appear in the website

Information on the offered product to customer includes technical features, description and guidance photography.

Supernatural Wines SL does not guarantee the complete availability of all the products in the catalogue at the time of purchase. In the event that the product is out of stock or there is a vintage change, Supernatural Wines SL will contact customer at the earliest opportunity to inform about the delay or changes and reach an agreement.

Acceptance of the order

At the moment of formalising an order, once the “Pay Now” has been clicked, it is understood that customer has agreed on the validity and effectiveness of the sale contract which binds both parties. Supernatural Wines SL will store electronically the order, typing errors excepted, in which case the order will not be processed. 

After the acceptance of the order, Supernatural Wines SL will inform customer sending an order confirmation together with the General Service Terms and Conditions to the e-mail indicated by the customer.

The sale and delivery commitment from Supernatural Wines SL is subject to the advertised product stock and its availability until the end of stock, therefore Supernatural Wines SL, following its commitment of quality and service to customer, will strive to have all the advertised products in stock at all times. Nevertheless, under exceptional circumstances as abusive order, multiple interactive order or any other that might lead to stock rupture, the order and the concluded contract between the parts shall cease to have effect by virtue of the present cancellation clause, restoring entirely the eventually prepaid quantities to customer.

Payment

Payment of the product will be made by any of the payment methods stated in our webpage.
Supernatural Wines SL will deliver the corresponding invoice by e-mail after the order confirmation.

In any case has Supernatural Wines SL any Access to the customer’s bank data neither are the data stored in their servers. For this reason, customer will have to provide the bank details at every new transaction in our website. Thus there is double protection against fraud and abuse. 

All purchase transactions are developed within a strict confidentiality framework and encrypted thanks to the SSL protocol. Thereby, Supernatural Wines SL guarantees to customer the complete confidentiality of the data furnished by customer by means of encryption, avoiding its possible communication to any third parties outside the legal relationship, pursuant to current Law 15/99 of Personal Data Protection. Randomly, to intensify the security and to verify the reliability of the data provided at the moment of placing the order, the company may request to the customer additional data (such as D.N.I. copy or proof of address at least three months old) that allow verifying the purchase has been done by the card holder. The document should be sent within the five following working days. Supernatural Wines SL reserves the right to reimburse the order if the requested documentation is not received or in the case they are not valid. 

Equally, Supernatural Wines SL reserves the right to cancel or refuse any order from a customer with whom there are litigations on a previous order.

This merchant agrees not to allow any transaction that is unlawful, or is deemed by credit card brands or the acquiring bank to be, or to have the potential to damage or negatively influence the goodwill of any such transaction. The following activities are prohibited under the card brand programs: the sale or offering of a product or service that is not in full compliance with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or Cards. In addition, the following activities are also explicitly prohibited: 'Sale of alcoholic beverages to persons under the age of 18'.

Shipments

We are currently offering home deliveries in Ibiza only, if you would like your order to be shipped elsewhere, please contact us directly at the following email: orders@supernaturalwines.es
For the Ibiza deliveries:

    • Deliveries on Monday and Thursday between 10:00-18:00
    • For a delivery on each of those days, please place your order at least 24h prior, otherwise we won't be able to guarantee the delivery on your chosen day
    • If you would like you order to be delivered on a different day or time, please contact us directly by email: orders@supernaturalwines.es
    • Free delivery for orders of minimum 200€
    • If you order less, than a delivery fee will apply: 
      • Orders under 100€ = 35€ delivery fee
      • Orders 100€ - 200€ = 20€ delivery fee                        

Cancellations and Returns

Orders can be cancelled free of charge until the moment the goods are shipped. Should we receive a Notice of Cancellation once the goods are shipped, it would be considered a Return. The customer has maximum 14 calendar days to return his order from the delivery date when it was received to return day when it reaches our warehouse. The customer should pay the return shipping costs.

Should there be evidence of mishandling, opening or inappropriate storing conditions of the products, customer will lose the right of return. We will only accept goods returned in their original packaging, duly protected and in perfect conditions to be sold again.

No package missing any of the sender’s identifying elements (complete name, address and purchase order number) will be accepted. 

Nevertheless, if your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you. Supernatural Wines SL should replace the defective product for another equal or make a money refund with the exception of old wines acquired in auctions. Supernatural Wines SL will pay any return and shipping charges. In the event the Exchange is not possible, the invoice amount will be returned as well as the proportional shipping expenses.

To make a return you must contact Supernatural Wines SL by email: admin@supernaturalwines.es or by calling 635 09 85 68.
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