Política de reembolso

Returns & Cancellations

Orders can be cancelled free of charge until the moment the goods are shipped. Should we receive a Notice of Cancellation once the goods are shipped, it would be considered a Return. The customer has maximum 14 calendar days to return his order from the delivery date when it was received to return day when it reaches our warehouse. The customer should pay the return shipping costs.

Should there be evidence of mishandling, opening or inappropriate storing conditions of the products, customer will lose the right of return. We will only accept goods returned in their original packaging, duly protected and in perfect conditions to be sold again.

No package missing any of the sender’s identifying elements (complete name, address and purchase order number) will be accepted. 

Nevertheless, if your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you. Supernatural Wines SL should replace the defective product for another equal or make a money refund with the exception of old wines acquired in auctions.

Supernatural Wines SL will pay any return and shipping charges. In the event the Exchange is not possible, the invoice amount will be returned as well as the proportional shipping expenses.

To make a return you must contact 

Supernatural Wines SL by email: admin@supernaturalwines.es or by calling +34 635 098 568

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